We value your trust in Qianrui Industrial and strive to ensure every product you purchase meets the highest standards of quality and craftsmanship. Please read our refund and return policy carefully:
1. Eligibility for Returns
Returns are accepted within 14 days of delivery.Items must be unused, undamaged, and in their original packaging.Customized or personalized items are non-refundable, except in cases of quality defects or damage during transit.
2. Non-Returnable Items
Due to the nature of our products (memorial urns, coffins, and customized items), we cannot accept returns for:Products that have been used for memorial or burial purposes.Products not in their original condition or missing parts for reasons not due to our error.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.Approved refunds will be processed within 7–10 business days, and credited to your original payment method.
4. Damaged or Defective Products
If you receive a product that is defective or damaged, please contact us within 7 days of delivery at gzqianrui@gmail.comwith photos of the issue.We will arrange for a replacement or a full refund at no additional cost.
5. Return Shipping Costs
Customers are responsible for return shipping costs, unless the product is defective or an incorrect item was sent.We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
6. Contact Us
If you have any questions about our refund and return policy, please contact us at:
Qianrui Industrial Co., Ltd.
📧 Email: gzqianrui@gmail.com
🌐 Website: https://www.gzqianrui.com
